1. How can I place an order online?
To place an order online, find the product you would like to purchase and add the item to the cart. You can then checkout by clicking on the cart icon on the top right corner.
2. I have a problem with my order, who should I contact?
If you are facing any problem with your order, please contact our web department at web@kidobebe.com or call us at 514-271-5200 or toll free 1-866-430-0003
3. I want to cancel my order what should I do?
If you would like to cancel your order, contact the store on a working day at 514-271-5200 or toll free 1-866-430-0003 within one working day of placing your original order to check the shipping status. If the shipment has been already made, the cancellation will not be possible. If not, we may cancel your order. Please refer to our terms & conditions and our return policy.
Please send all order changes or requests to: web@kidobebe.com
4. What if I want to modify my order?
If you would like to modify your order, contact the store on a working day at 514-271-5200 or toll free 1-866-430-0003 within one working day of placing your original order to check the shipping status. If the shipment has been already made, the modification will not be possible. If not, you may modify your order. Please refer to our terms & conditions and our return policy.
Please send all order changes or requests to: web@kidobebe.com
5. I want to know if the product I purchased is in stock or not.
Payment
1. How do I activate the 15$ off when I first signup to Kido's newsletter?
You will receive a coupon code by email after signing up. Copy and paste this coupon at checkout after adding the desired products to the cart. If the items in the cart are eligible for discount, it will be applied automatically.
2. I applied the coupon code and didn't get the discount on my order.
If the coupon code did not work, try to copy and paste the code again at checkout, you might also check if the products are eligible for discount. For more questions please call us on a working day at 514-271-5200 or toll free: 1-866-430-0003.
3. Are prices the same online and in store?
Yes, our prices are the same online and in-store, except for when we have an in-store sale, then some products may have a different discounted price in stores than online.
4. How can I get coupon codes and special offers?
Sign up to our newsletter to receive all the special offers and sales.
5. I want to know if the product I purchased is in stock or not.
Delivery
1. How long will it take before I receive my order?
If the product you ordered is in stock, the delivery will be from 2 to 5 working days. However, If you have a special order, including furniture or a pre-order product, contact the web department at web@kidobebe.com to get an estimate delivery time. For any questions please call us at 514-271-5200 or toll free 1-866-430-0003.
2. Why haven't I received my order yet?
If you are facing any problem with your order, please contact our web department at web@kidobebe.com or call us at 514-271-5200 or toll free 1-866-430-0003
3. I missed my delivery and I want to schedule another delivery. Is this possible?
Currently all orders are shipped with Canada post, FedEx ground or FedEx standard shipping. Their policy notes that they attempt delivery twice. If their attempts fail, the package will be shipped back to the store after a short time. In this case, we can schedule another delivery with extra fees or you can pick it up at the store at anytime.
4. I want to return my order, what do I do?
If you are not satisfied about your order, you may return it within 10 days from the date of receiving, if it remains unused and in its original conditions. Returns do not apply on final sale products, Car seats and Car Seat Bases, Mattresses, Breast Pumps and Accessories, Personal Care Products, Teethers and Pacifiers, Feeding Items, Diapers and Swimwear, Furniture (because it is special order), Bathroom Items, and Items on sale. Return fees will apply. If the order is a registry gift, please contact the our web department atweb@kidobebe.comor call us at 514-271-5200 or toll free 1-866-430-0003. Please refer to our terms & conditions and return policy.
5. My order is defected, what should I do?
If you are facing any problem with your order, please contact our web department on a working day at web@kidobebe.com or call us at 514-271-5200 or toll free 1-866-430-0003.
6. Can I return in store an item that I bought online?
Yes, you can leave the product at the store, however you must contact our web department to get your refund. No cash refund are available in stores.
7. Can I pick up an order bought online from store?
Yes, you can choose this option while making your purchase online.
Free Shipping
when you spend $149.99 (pre-tax) or more
- Our free shipping policy applies to all items except some exclusions.
- Does not apply to furniture shipped outside of Montreal.
- Orders that qualify for Free Shipping will be sent via our standard shipping methods.
- "Free Shipping" offer does not include clearance items.
"Free Shipping" offer does not include all Furniture items; that includes but not limited to:
- Baby Furniture such as: Cribs, Bassinets, Dressers, Changing Tables and Trays, Nightstands, Bed
- Conversion Kits, Gliding Rocking Chairs Ottomans, and any Other Baby Furniture.
- Kids Furniture such as: Toddler Beds, Single Beds, Double Beds, Bunk Beds, Loft Beds, Dressers & Cabinets, Nightstands, Tables & Chairs any Other Kids Furniture .Mattresses such as: Crib Mattresses, Mattresses 39 inch, Mattresses 54 inch any Other type of mattresses
- Free Shipping is not applicable to returned merchandise.
- This offer is not valid on previous purchases.
- Kido Bébé reserves the right to cancel any order due to unauthorized, altered, or ineligible use of a discount.
- Kido Bébé reserves the right to cancel and/ or not ship an order at any time.
- Shipping charges are based on our shipping partner's rates and delivery locations. Additional shipping charges not calculated with the initial order may apply. The rate charged will be based according to our shipping partners rules and regulations. Kido will try it’s best to provide the best rate possible in the market.
- Shipping rate for over-sized items, shipping to rural areas, shipping to northern parts of the province, etc are calculated manually and case by case.
- For more information on our delivery terms and conditions or to inquire about more delivery options please contact our web department at 514-271-5200 or web@kidobebe.com
Return Policy
Please keep in mind that certain items are final sale and we do not accept returns on for safety and hygienic purposes.
- Car seats and Car Seat Bases
- Mattresses
- Breast pumps and accessories
- Personal Care products
- Teethers and Pacifiers
- Feeding items
- Diapers and swim wear
- Furniture (because it is special order)
- Bathroom items
- Items on sale
We accept returns up to 14 days if the product has not been used or open. If the product has been open, then a restocking fee of 20% could be applied. We do not accept return of item without original box and packaging.
If the item is received damage, then a return label will be sent to you so the item can be returned. If you choose to return the item for any other reason, then the shipping charges will be paid for by the customer. Once the item is returned to the warehouse, we will then issue a refund which could take 3-5 business days to process.
Cancellation Policy
- In order to process your calculation request on time, and before the item is shipped, we need to receive the cancellation within one working day from the time of order.
- If you have any questions regarding our cancelation policy, please contact our web department at 514-271-5200 or by email at web@kidobebe.com .
Furniture
- All the furniture deliveries inside the Greater Montreal Area will be done byour delivery team at Kido. This service is provided free of charge for all furniture orders. Any deliveries outside of the Greater Montreal Area will incur a delivery fee of based on the charges on the location that we will be delivering to.
- We do not offer any deliveries to PO box addresses
Damaged Products
- It is our clients responsibility to inspect all products for any damages or manufacturing defect upon receipt of their order.
- If you are receiving furniture from Kido and you noticed an item is damaged, please make sure to mark that on the delivery slip and invoice
- Please contact our web department team at 514-271-5200 or web@kidobebe.com within one working day and advise them of the damages. Our team will follow up with you from there!
In Store Pick Up
- You can place an order online and request to have the item picked up on store. During check out, please chose the pick-up in store option and mention in the notes the store that you would like to pick the item from.
- For any questions, please contact the web department and they will advise you when the product will be available at the requested location. You can contact our web department at 514-271-5200 or web@kidobebe.com
Out of Area Delivery
- An "Out of Area" delivery is a delivery destination considered to be near or exceed the boundaries of our serviceable area and are excluded from our Free Shipping Policy.
- Kido Bébé offers delivery to most provinces within the continental Canada. However, certain areas within Canada such as Yukon, Northwest, Territories, Nunavut and the following postal codes may not be serviceable by our delivery service. If you reside within a non-serviceable area, you will be informed that the order will not be fulfilled. You will not be billed for the order.