Frequently Asked Questions

Orders

1. How can I place an order online?

To place an order online, find the product you would like to purchase and add the item to the cart. You can then checkout by clicking on the cart icon on the top right corner.

2. I have a problem with my order, who should I contact?

If you are facing any problem with your order, please contact our web department at web@kidobebe.com or call us at 514-271-5200 or toll free 1-866-430-0003

3. I want to cancel my order what should I do?

If you would like to cancel your order, contact the store on a working day at 514-271-5200 or toll free 1-866-430-0003 within one working day of placing your original order to check the shipping status. If the shipment has been already made, the cancellation will not be possible. If not, we may cancel your order. Please refer to our terms & conditions and our return policy.

Please send all order changes or requests to: web@kidobebe.com

4. What if I want to modify my order?

If you would like to modify your order, contact the store on a working day at 514-271-5200 or toll free 1-866-430-0003 within one working day of placing your original order to check the shipping status. If the shipment has been already made, the modification will not be possible. If not, you may modify your order. Please refer to our terms & conditions and our return policy.

Please send all order changes or requests to: web@kidobebe.com

5. I want to know if the product I purchased is in stock or not.

If you would like to have more information on the products, please call us at 514-271-5200 or toll free: 1-866-430-0003.

Payment

1. How do I activate the 15$ off when I first signup to Kido's newsletter? 

You will receive a coupon code by email after signing up. Copy and paste this coupon at checkout after adding the desired products to the cart. If the items in the cart are eligible for discount, it will be applied automatically.

2. I applied the coupon code and didn't get the discount on my order.

If the coupon code did not work, try to copy and paste the code again at checkout, you might also check  if the products are eligible for discount. For more questions please call us on a working day at 514-271-5200 or toll free: 1-866-430-0003.

3. Are prices the same online and in store?

Yes, our prices are the same online and in-store, except for when we have an in-store sale, then some products may have a different discounted price in stores than online.

4. How can I get coupon codes and special offers?

Sign up to our newsletter to receive all the special offers and sales.

Delivery

1. How long will it take before I receive my order?

If the product you ordered is in stock, the delivery will be from 2 to 5 working days. However, If you have a special order, including furniture or a pre-order product, contact the web department at web@kidobebe.com to get an estimate delivery time. For any questions please call us at 514-271-5200 or toll free 1-866-430-0003.

2. Why haven't I received my order yet?

If you are facing any problem with your order, please contact our web department at web@kidobebe.com or call us at 514-271-5200 or toll free 1-866-430-0003

3. I missed my delivery and I want to schedule another delivery. Is this possible?

Currently all orders are shipped with Canada post, FedEx ground or FedEx standard shipping. Their policy notes that they attempt delivery twice. If their attempts fail, the package will be shipped back to the store after a short time. In this case, we can schedule another delivery with extra fees or you can pick it up at the store at anytime.

4. I want to return my order, what do I do?

If you are not satisfied about your order, you may return it within 10 days from the date of receiving, if it remains unused and in its original conditions. Returns do not apply on final sale products, Car seats and Car Seat Bases, Mattresses, Breast Pumps and Accessories, Personal Care Products, Teethers and Pacifiers, Feeding Items, Diapers and Swimwear, Furniture (because it is special order), Bathroom Items,  and Items on sale. Return fees will apply. If the order is a registry gift, please contact the our web department at web@kidobebe.com or call us at 514-271-5200 or toll free 1-866-430-0003. Please refer to our terms & conditions and return policy.

5. My order is defected, what should I do?

If you are facing any problem with your order, please contact our web department on a working day at web@kidobebe.com or call us at 514-271-5200 or toll free 1-866-430-0003.

6. Can I return in store an item that I bought online?

Yes, you can leave the product at the store, however you must contact our web department to get your refund. No cash refund are available in stores.

7. Can I pick up an order bought online from store?

Yes, you can choose this option while making your purchase online.